Refund & Returns Policy

Every Whisker & Pine ornament is made to order with your pet’s photo, name and note. Because each one is personalized, we can’t accept returns or exchanges for change of mind, wrong size expectations or typos submitted at checkout. Please double-check the name, year and note before you place your order.

Damaged, defective or misprinted?

If your ornament arrives broken, defective, or doesn’t match the details you submitted, email us within 14 days of delivery at support@whiskerpine.com with your order number and a photo of the problem. We’ll reprint and reship it at no cost, or issue a full refund if you prefer. You don’t need to send the item back.

Lost packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you can’t find it, contact us and we’ll work with the carrier to resolve it, including a free reprint when appropriate.

Cancellations

Orders go to production quickly. You can cancel or edit your order free of charge within 12 hours of purchase by emailing us at support@whiskerpine.com. After that, the ornament may already be printed.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.